Cancellation Policy
At Costa Rica Private Transfers, we understand that travel plans can change. Our cancellation policy is designed to be clear, fair, and flexible whenever possible, while also allowing us to properly schedule drivers, vehicles, and transportation logistics.
Payment and Reservation Confirmation
All reservations must be paid in advance by credit card or PayPal. Once your reservation is confirmed, you will receive the service details by email. If payment is not received at least 24 hours before the scheduled pickup time, the reservation may be canceled automatically.
Free Cancellation Up to 24 Hours Before Pickup
You may cancel or modify your private transfer reservation up to 24 hours before your scheduled pickup time without cancellation fees. If your reservation has already been paid, an approved refund will be processed back to the original payment method.
Cancellations Made Less Than 24 Hours Before Pickup
Cancellations requested less than 24 hours before the scheduled pickup time may be charged in full or partially, depending on the situation, driver assignment, vehicle preparation, and operational costs already incurred.
Reservation Changes
Changes to pickup time, pickup location, destination, flight information, passenger count, or luggage details should be requested as early as possible. We will do our best to accommodate changes, but modifications requested less than 24 hours before pickup are subject to availability and may result in additional charges.
No-Show Policy
Customers must be ready at the confirmed pickup time and location. We recommend being ready at least 15 minutes before the scheduled pickup time.
A 15-minute grace period will be allowed after the confirmed pickup time for hotel, vacation rental, and private address pickups. If the customer is not present at the confirmed location after the grace period and does not contact us, the service may be considered a no-show and charged in full.
For airport arrivals, additional waiting time may be allowed for immigration, baggage claim, customs, or airport delays when flight information has been provided. Customers must contact us as soon as possible if they are experiencing delays or cannot locate their driver.
Multiple Transfer Reservations
If your booking includes multiple transfers and you do not show up for the first scheduled service without prior notice, the first transfer will be charged in full. The remaining transfers may be canceled automatically, and any applicable refund will be reviewed according to this cancellation policy.
Vehicle or Driver Reassignment
We reserve the right to assign a different driver or vehicle of similar or higher capacity when necessary due to operational, safety, or scheduling reasons. Any replacement vehicle will be suitable for the number of passengers and luggage confirmed in the reservation.
Refund Processing Time
Approved refunds are processed back to the original payment method. Credit card refunds may take approximately 10 to 15 business days to appear on your statement, depending on your bank or credit card provider.
Airport Arrivals and Flight Delays
For airport arrival transfers, we monitor flight arrival times whenever flight information is provided. If your flight is delayed, we will adjust the pickup time accordingly. Please keep your phone active upon arrival and contact us if you have difficulty finding your driver.
Airport Pickup Assistance
If you cannot locate your driver at the airport, please contact us immediately by phone, WhatsApp, or email. You may also go to the airport information counter for assistance. Drivers may occasionally need a few extra minutes due to airport traffic, parking availability, or airport access conditions.
Flight Cancellations, Travel Emergencies, or Medical Emergencies
If your flight is canceled by the airline or if you experience a serious medical emergency, please contact us as soon as possible. Supporting documentation, such as an airline cancellation notice or medical note, may be requested. We will review the situation and do our best to reschedule the service or provide a fair refund when applicable.
Incorrect Information Provided by the Customer
Customers are responsible for providing accurate pickup details, flight numbers, dates, locations, passenger count, luggage details, and contact information. Costa Rica Private Transfers is not responsible for delays, missed services, or additional costs caused by incorrect or incomplete information provided at the time of booking.
Weather, Road Conditions, and Force Majeure
Costa Rica may experience heavy rain, traffic delays, road closures, accidents, strikes, natural events, or other conditions beyond our control. In these situations, we will make every reasonable effort to provide the service safely and on time. However, we are not responsible for delays caused by circumstances outside our control.
Third-Party Services and Non-Refundable Costs
If your reservation includes third-party services, special arrangements, ferry tickets, park tickets, tour reservations, or other prepaid services, those costs may be non-refundable depending on the supplier’s policy.
Disputes and Chargebacks
If you have any concern about your reservation, cancellation, refund, or service, please contact us first so we can review the situation and assist you. Opening a payment dispute or chargeback without contacting us may delay the resolution process.
How to Cancel or Modify a Reservation
To request a cancellation or modification, please contact us with your reservation details, including your name, pickup date, pickup location, destination, and reservation number if available.
Email: info@costaricaprivatetransfer.com
WhatsApp: +506 8704-3690